help_ticket

Vars
admin_replied	Has the admin replied to this ticket yet?
closed_at	The time at which the ticket was closed
convert_cooldown	Prevents convert spam
id	Unique ID of the ticket
initiator	Initiator key name
initiator_client	It's the person who ahelped/was bwoinked
initiator_key	Initiator key. More stable
linked_admin	It's admin who linked to current ticket
messages	Collection of all ticket messages
opened_at	The time at which the ticket was opened
stat_name	Name used for stat panel
state	The current state of the ticket
ticket_autoclose_timer_id	ID for the autoclose timer
ticket_counter	Static counter used for generating each ticket ID
ticket_type	Cached ticket type datum instance
ticket_type_hidden	Hidden type. Used for chat messages
ticket_type_id	Ticket type id. Used for sorting Admin/Mentor tickets.
writers	List of all client keys who currently write to this ticket
Procs
convert	Converts ticket to ticket type specified `type_to_convert_to`
get_boxed_message_class	Returns boxed messaged class for this ticket
get_initiator_client	Return actual client of `initiator_client` persistent client
get_text_span_class	Returns boxed messaged class for this ticket
get_ticket_type	Returns ticket type datum instance
has_staff_access	Checks if the ticket can be converted by passed `target`
has_user_access	Checks if the ticket can be viewed and interacted by passed `target`
link_admin	Links passed admin to the ticket, if required permissions are present
send_creation_message	Notifies the staff about the new ticket, and sends a creation confirmation to the creator
set_ticket_type_id	Sets `ticket_type_id` and and updates `ticket_type` variable
type_to_convert_to	Returns type this help ticket can be converted to
unlink_linked_admin	Unlnks `linked_admin` from the ticket, start autoclosure timer and notifies responsible admins

Var Details

var
admin_replied

Has the admin replied to this ticket yet?

var
closed_at

The time at which the ticket was closed

var
convert_cooldown

Prevents convert spam

var
id

Unique ID of the ticket

var
initiator

Initiator key name

var
initiator_client
– /datum/persistent_client

It's the person who ahelped/was bwoinked

var
initiator_key

Initiator key. More stable

var
linked_admin
– /datum/persistent_client

It's admin who linked to current ticket

var
messages
– /list

Collection of all ticket messages

var
opened_at

The time at which the ticket was opened

var
stat_name

Name used for stat panel

var
state

The current state of the ticket

var
ticket_autoclose_timer_id

ID for the autoclose timer

var
ticket_counter
– /static

Static counter used for generating each ticket ID

var
ticket_type
– /datum/help_ticket_type

Cached ticket type datum instance

var
ticket_type_hidden

Hidden type. Used for chat messages

var
ticket_type_id

Ticket type id. Used for sorting Admin/Mentor tickets.

var
writers
– /list

List of all client keys who currently write to this ticket

Proc Details

proc
convert
(/client/converter)

Converts ticket to ticket type specified type_to_convert_to

proc
get_boxed_message_class
()

Returns boxed messaged class for this ticket

proc
get_initiator_client
()

Return actual client of initiator_client persistent client

proc
get_text_span_class
()

Returns boxed messaged class for this ticket

proc
get_ticket_type
() as /datum/help_ticket_type

Returns ticket type datum instance

proc
has_staff_access
(/client/target)

Checks if the ticket can be converted by passed target

proc
has_user_access
(/client/target)

Checks if the ticket can be viewed and interacted by passed target

proc
link_admin
(/client/admin)

Links passed admin to the ticket, if required permissions are present

proc
send_creation_message
(/client/creator, message)

Notifies the staff about the new ticket, and sends a creation confirmation to the creator

proc
set_ticket_type_id
(new_ticket_type_id)

Sets ticket_type_id and and updates ticket_type variable

proc
type_to_convert_to
()

Returns type this help ticket can be converted to

proc
unlink_linked_admin
()

Unlnks linked_admin from the ticket, start autoclosure timer and notifies responsible admins

help_ticket /datum/help_ticket

Vars

Procs

Var Details

var admin_replied

var closed_at

var convert_cooldown

var id

var initiator

var initiator_client – /datum/persistent_client

var initiator_key

var linked_admin – /datum/persistent_client

var messages – /list

var opened_at

var stat_name

var state

var ticket_autoclose_timer_id

var ticket_counter – /static

var ticket_type – /datum/help_ticket_type

var ticket_type_hidden

var ticket_type_id

var writers – /list

Proc Details

proc convert(/client/converter)

proc get_boxed_message_class()

proc get_initiator_client()

proc get_text_span_class()

proc get_ticket_type() as /datum/help_ticket_type

proc has_staff_access(/client/target)

proc has_user_access(/client/target)

proc link_admin(/client/admin)

proc send_creation_message(/client/creator, message)

proc set_ticket_type_id(new_ticket_type_id)

proc type_to_convert_to()

proc unlink_linked_admin()

help_ticket
/datum/help_ticket

var
admin_replied

var
closed_at

var
convert_cooldown

var
id

var
initiator

var
initiator_client
– /datum/persistent_client

var
initiator_key

var
linked_admin
– /datum/persistent_client

var
messages
– /list

var
opened_at

var
stat_name

var
state

var
ticket_autoclose_timer_id

var
ticket_counter
– /static

var
ticket_type
– /datum/help_ticket_type

var
ticket_type_hidden

var
ticket_type_id

var
writers
– /list

proc
convert
(/client/converter)

proc
get_boxed_message_class
()

proc
get_initiator_client
()

proc
get_text_span_class
()

proc
get_ticket_type
() as /datum/help_ticket_type

proc
has_staff_access
(/client/target)

proc
has_user_access
(/client/target)

proc
link_admin
(/client/admin)

proc
send_creation_message
(/client/creator, message)

proc
set_ticket_type_id
(new_ticket_type_id)

proc
type_to_convert_to
()

proc
unlink_linked_admin
()